Terms And Conditions

Carpet Cleaners Brompton Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Brompton provides carpet, upholstery and related cleaning services to domestic and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means any individual, business or organisation that requests or receives services from Carpet Cleaners Brompton.

Company means Carpet Cleaners Brompton, the provider of carpet, upholstery and related cleaning services.

Services means any carpet, rug, upholstery, soft furnishing, mattress or floor cleaning, stain treatment, deodorising, protection treatment and any other related work carried out by the Company.

Premises means the property or location where the Services are to be performed.

Technician means any employee, contractor or representative of the Company who carries out the Services.

2. Scope of Services

The Company provides professional carpet and related cleaning services throughout Brompton and surrounding areas in the United Kingdom. The exact scope of the Services for each booking will be agreed with the Customer in advance, based on the information supplied by the Customer regarding the Premises and items to be cleaned.

The Company reserves the right to decline or amend any booking where the work requested is unsafe, impractical, outside the Companys normal service offering, or where the information provided by the Customer is materially inaccurate.

3. Booking Process

Bookings may be made by the Customer through the Companys chosen contact and booking channels. The Customer must provide accurate and complete information about the Premises, including access details, parking availability, type and approximate size of areas or items to be cleaned, and any known issues such as extensive staining, damage, infestation or unusual soiling.

A booking will be treated as provisional until confirmed by the Company. Confirmation may be given verbally or in writing, including the agreed date, approximate arrival time window, and indicative price or pricing structure. The Company reserves the right to request a deposit for certain bookings, such as large jobs or commercial work.

The Customer must ensure that a responsible adult is present at the Premises at the start of the appointment to grant access, review the work to be done and confirm any specific requirements. The Customer is responsible for ensuring safe and lawful access to the Premises at the agreed time. If the Technician is unable to gain access or is delayed due to access issues, a call-out or waiting charge may apply.

4. Estimates and Pricing

Any price provided before inspection of the Premises is an estimate based on the information supplied by the Customer. The final price may be adjusted if the actual work required differs from what was originally described, for example if areas are larger than advised, additional rooms or items need cleaning, or there is significant staining or odour treatment required.

The Technician will inform the Customer if the estimated price needs to be revised before work commences or as soon as any discrepancy is identified. If the Customer does not agree to amended pricing, the Company may cancel the booking, and a reasonable call-out charge may be applied to cover the Technicians time and travel costs.

All prices are quoted in pounds sterling. Where applicable, any taxes or statutory charges will be clearly indicated as part of the price or included within the quoted amount in accordance with UK law.

5. Payment Terms

Unless otherwise agreed in advance, payment is due immediately upon completion of the Services at the Premises. The Company accepts commonly used payment methods as advised during the booking process or by the Technician. The Customer agrees to ensure that an appropriate payment method is available at the time of service.

For commercial customers and certain larger or regular contracts, the Company may agree to invoice the Customer with payment due within a stated period. Failure to pay by the due date may result in late payment charges and interest in accordance with applicable UK legislation on late payments.

The Company reserves the right to suspend or refuse further services to any Customer whose account remains overdue, and to take reasonable steps to recover outstanding sums, including the use of collection agencies or legal action where necessary.

6. Cancellations and Amendments

The Customer may cancel or amend a booking by giving the Company reasonable notice. Unless otherwise specified at the time of booking, the following will normally apply.

If the Customer cancels or significantly changes a booking with more than 24 hours notice before the scheduled start time, no cancellation fee will usually be charged. If cancellation or major amendment occurs with less than 24 hours notice, the Company may charge a cancellation fee of up to 50 percent of the expected service value, or a fixed call-out charge, to reflect lost time and allocation of resources.

If the Technician attends the Premises at the agreed time and is unable to gain entry, or if the Customer is not present and no access arrangements have been made, the visit may be treated as a late cancellation and a full or partial service fee may be charged at the Companys discretion.

The Company will endeavour to attend all bookings at the agreed date and within the indicated time window. However, arrival times are estimates only and may be affected by factors beyond the Companys control, such as traffic, adverse weather, or previous jobs overrunning. Where a significant delay or unavoidable cancellation is likely, the Company will use reasonable efforts to notify the Customer and offer an alternative time or date. The Company will not be liable for any consequential loss arising from such delays or cancellations.

7. Customer Obligations and Preparation

The Customer is responsible for preparing the Premises for the Services as advised by the Company. This may include moving light furniture, lifting small items from floors, ensuring adequate lighting, providing access to electricity and water, and securing pets or children away from the work area.

Unless agreed in advance, the Technician is not required to move heavy, fragile or valuable items, including large furniture, electrical goods, ornaments or personal belongings. If the Customer requests assistance with moving such items, it is provided at the Customers risk and the Company accepts no liability for any damage arising from reasonable handling.

The Customer must inform the Company of any known defects, damage, loose fittings, pre-existing stains, colour instability, or special care requirements relating to carpets, rugs, upholstery or other surfaces. The Company cannot accept responsibility for issues that arise due to faults or conditions that were not disclosed or were not reasonably apparent on inspection.

8. Service Performance and Results

The Company will provide the Services with reasonable care and skill, using appropriate methods and products based on industry practice and the information supplied about the materials to be cleaned. While the Company aims to achieve high-quality results, it cannot guarantee complete stain removal, odour elimination or restoration of items to their original condition in every case.

Some stains may be permanent, and certain materials or dyes may react unpredictably to cleaning solutions despite appropriate testing. Any such risk will be explained where reasonably foreseeable. The Customer agrees that the Company is not liable for permanent staining, wear, colour loss or damage that is due to pre-existing conditions, inherent weaknesses or previous cleaning or treatment by third parties.

After cleaning, carpets and fabrics may remain damp for a period and must be allowed to dry fully with adequate ventilation. The Customer is responsible for ensuring safe use of the Premises during the drying period, including preventing slips, trips or colour transfer from damp materials.

9. Health, Safety and Access

The Company will operate in accordance with relevant UK health and safety legislation. The Technician may refuse to work in any area that is unsafe, unsanitary or presents an unacceptable risk. In such circumstances, the Company may treat the visit as a late cancellation and apply a suitable charge.

The Customer must ensure that access routes are reasonably clear, and that any hazards such as loose wiring, sharp objects or spillages are dealt with before the Technician arrives. The Customer must not request the Technician to undertake any task that is illegal, unsafe or outside the agreed Services.

10. Waste Handling and Environmental Matters

The Company will handle and dispose of any waste generated by the Services in accordance with applicable UK waste and environmental regulations. This may include the proper disposal of used cleaning solutions, cloths, filters, packaging and any small quantities of waste extracted during the cleaning process.

Where the Services generate larger volumes of waste, such as removed carpet sections, underlay or bulky items, the Customer will normally be responsible for disposal unless otherwise agreed in writing in advance. If the Company agrees to remove such waste, additional charges may apply, and the Company will ensure that disposal is conducted through appropriate and lawful channels.

The Customer must not request the Company to dispose of hazardous or controlled waste unless this has been expressly agreed and the Company is appropriately licensed to do so. The Company reserves the right to refuse removal of any materials it reasonably believes to be hazardous, contaminated or unlawful to handle.

11. Damage, Loss and Liability

The Company maintains appropriate insurance cover in respect of its Services. If the Customer believes that damage has occurred as a direct result of the Services, the Customer must notify the Company as soon as practical, and in any event within 48 hours of completion of the work, providing reasonable details and, where possible, evidence such as photographs.

The Companys liability for any proven damage or loss shall be limited, at the Companys option, to one of the following: repairing the damage, arranging for a third party to repair it, or paying the reasonable cost of repair or replacement, taking into account fair wear and tear, age and condition of the item. The Company shall not be liable for any purely economic, indirect or consequential losses, including loss of profit, loss of enjoyment, loss of opportunity or business interruption.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under English law.

12. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Technician at the time of service where possible, or contact the Company as soon as possible afterwards. The Company will investigate reasonable complaints and, where appropriate, may offer to re-attend the Premises to rectify issues, provide advice, or offer a partial refund as a gesture of goodwill.

The Customer agrees to allow the Company a reasonable opportunity to inspect and, if appropriate, correct any problem before arranging remedial work by another party. Failure to provide such an opportunity may limit the Companys liability.

13. Force Majeure

The Company shall not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include severe weather, natural disasters, accidents, public transport or road closures, strikes, civil unrest or other unforeseen disruptions.

14. Data Protection and Privacy

The Company will collect and process personal data provided by the Customer, such as names, addresses and contact details, only as necessary to manage bookings, deliver Services, handle billing and respond to queries. The Company will take reasonable steps to protect such data and will not share it with unrelated third parties except where required by law or where necessary to provide the Services, for example with payment processors.

15. Amendments to These Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised version will apply to new bookings from the date it is made available. For ongoing contracts, the Company will notify the Customer of significant changes where appropriate.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion will not affect the validity and enforceability of the rest of these Terms and Conditions.

18. Entire Agreement

These Terms and Conditions, together with any specific written agreement or confirmation relating to a particular booking, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior understandings, representations or agreements whether oral or written.

By placing a booking with Carpet Cleaners Brompton, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.