Privacy Policy

Carpet Cleaners Brompton Privacy Policy

This Privacy Policy explains how Carpet Cleaners Brompton collects, uses, stores, and protects your personal data when you use our carpet cleaning and related services. It applies to all Carpet Cleaners Brompton customers in our service area, including those who contact us for quotes, make bookings, or otherwise use our services.

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation and all applicable data protection laws. Please read this Privacy Policy carefully to understand how we handle your personal data and your rights in relation to it.

Data Controller

For the purposes of data protection law, Carpet Cleaners Brompton is the data controller in respect of the personal data we collect and process about you. This means that we determine the purposes and means of processing your personal data in connection with our services.

Personal Data We Collect

We may collect and process different categories of personal data about you, depending on how you interact with us:

Identity and contact data: This may include your name, address, service address, and any other contact details you choose to provide, such as postal address, and any preferred contact methods you specify.

Booking and service data: This includes information related to your bookings and services, such as the date and time of appointments, details of the areas or items to be cleaned, access instructions you provide, and any special requests or notes relevant to carrying out the service.

Payment and transaction data: This includes information about payments you make to us, such as the amount, date, time, and method of payment, together with related transaction records. We do not store full card details when you pay by card; where card payments are used, these are typically processed securely by a third-party payment processor.

Communication data: This covers information you provide when you contact us, including the content of emails, messages, or other communications, and records of any correspondence or conversations with us.

Technical and usage data: When you visit our online pages or interact with us digitally, we may collect technical data about your device, browser type, and general usage information, such as pages visited and visit duration, where this is necessary for security, analytics, or service improvement. Such information is normally collected using cookies or similar technologies, where permitted by law and your browser settings.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the specific processing activity, we may rely on one or more of the following legal bases:

Performance of a contract: We process your personal data when it is necessary to enter into or perform a contract for services with you. This includes handling enquiries, providing quotes, booking appointments, delivering carpet cleaning services, and managing payments and billing.

Compliance with legal obligations: We may process your data when necessary to comply with legal or regulatory requirements, such as record-keeping, accounting, taxation, or responding to lawful requests from authorities.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and interests. This may include managing our relationship with you, improving our services, maintaining security and preventing fraud, and handling customer feedback or complaints.

Consent: In some cases, we may rely on your consent to process your personal data, for example where we send you certain types of marketing communications or use non-essential cookies. Where processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide quotes for our carpet cleaning and related services.

To set up, manage, and fulfil bookings and appointments.

To provide the requested services at your home or premises, including any follow-up visits as required.

To process payments, manage invoices, and maintain accurate financial and transaction records.

To communicate with you about your bookings, changes to appointments, service updates, or important notices.

To handle customer service queries, feedback, and complaints.

To maintain and improve our services, including through limited analytics and service usage information, where permitted.

To protect our business and prevent fraud or misuse of our services.

To comply with legal obligations and respond to lawful requests by public authorities.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements. This means that different types of data may be kept for different periods of time.

Contact and booking information is usually retained for as long as you are an active customer and for a reasonable period afterwards, to manage our relationship with you, respond to queries, and maintain service records.

Payment and transaction data may be retained in line with applicable legal and tax requirements, which often require records to be kept for several years.

Communications and correspondence may be kept for a period necessary to resolve your enquiry, manage any disputes, and maintain accurate records of our interactions.

When personal data is no longer required for the purposes described in this Privacy Policy, we will delete it or anonymise it so that it can no longer be used to identify you.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary to provide our services, operate our business, or comply with legal obligations. These third parties act as data processors or, in some cases, as independent controllers.

Data processors we may use include payment processing providers, IT and hosting service providers, customer management systems, and administrative or accounting service providers. These processors are only allowed to process your personal data in accordance with our instructions and must implement appropriate security measures to protect your data.

We may also share your personal data with professional advisers such as accountants or legal advisers, and with public authorities where we are legally required to do so.

Where we engage processors located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection law.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures may include access controls, secure storage, and procedures for handling and transmitting data.

While we take reasonable steps to safeguard your data, no transmission of information over the internet can be guaranteed to be completely secure. You are responsible for ensuring that any personal data you send to us is transmitted securely where possible.

Your Data Protection Rights

As a data subject, you have certain rights in relation to your personal data under data protection law. These rights apply to all Carpet Cleaners Brompton customers in our service area, subject to any legal limitations or exemptions.

Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data, together with certain information about how it is processed.

Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised.

Right to object: You have the right to object to the processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is necessary for legal claims.

Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so we can address your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any significant changes will be clearly indicated, and the updated policy will apply from the date it is published.

By continuing to use our services after any changes become effective, you acknowledge the updated Privacy Policy. We recommend that you review this page periodically to stay informed about how we protect your personal data.